Peace of mind with Lapauw’s Platinum Service Plan
Friday, October 4, 2019
Lapauw launches a new service plan, offering a 5-year parts warranty
It is a clear tendency that laundry managers – when acquiring new equipment – are not only looking at
the initial purchase price, but also the expected maintenance costs in the years after the purchase, to
make a well-informed decision. They want to avoid a low purchase price that is accompanied by very
high priced for spare parts. In this scenario, they win once at the initial purchase, but they risk paying
considerably more over the lifetime of the machine.
This is a good evolution for Lapauw, as Lapauw has a long-standing reputation as a supplier of high
quality machines with a long lifetime and a low maintenance cost. For this reason, it is often said that
Lapauw provides equipment with the lowest Total Cost of Ownership (TCO) in the market.
Philippe D’heygere, President of Lapauw: "In contrast to some of our main competitors, service and
spare part business is not a main profit driver for our company. The fewer service calls and OEM parts
our customers need, the more we like it as this increases their productivity and lowers their parts costs."
With the launch of the optional Platinum Service Plan, Lapauw now makes a firm commitment: a five-year
parts warranty on new Lapauw equipment.
When selecting the Platinum Service Plan, the customer pays a small fixed premium at the time of
purchase, with no additional parts invoices (except for wear & tear parts) in the first 5 years of
operation. This way, he is in full control of his costs of running the equipment, as there will not be any
unexpected part invoices in that period.
Steven Renders, CEO of Lapauw: "When buying new machinery, we want to stimulate our potential
customers to also ask other potential suppliers for a 5-year warranty and compare the full cost for the
first five years of operation. Customers that have done this exercise come to very interesting
conclusions, in favour of Lapauw. Contact us for more information!"
Visit Lapauw's website for more information.