Recorded Webinar Library

Did you miss an opportunity to hear an ALM webinar? Do you need to earn contact hours? Once a live webinar has aired, ALM makes the session recording available on CD for a small fee. Each webinar comes with printable handouts, a quiz that you can submit for contact hours, and information about how to contact the presenter to ask follow-up questions.

ALM webinars are an easy way to earn contact hours and maintain certifications. ALM certification holders can earn either Laundry/Linen (LL) or General Management (GM) contact hours, as indicated after each session title below.

Fees for Recorded Sessions

Price per recording is $54.95 for members and $79 for non-members.

Topics of Interest for Linen Managers

Reusable Textiles: Does being "green” cost more "green”?
Discover opportunities to improve your carbon footprint without the negative fiscal impact.
1 LL
Healthcare facilities and laundry processors are focusing more on the attributes of ecologically friendly products and practices. But often this means increased costs; and being good stewards of our finances is also critical to our survival. Discover opportunities to improve your carbon footprint without the negative fiscal impact.

Linen Inventory Primer
A step-by-step guide through the linen inventory process.
1 LL
Without an annual linen inventory how do you know how much linen is in the system; are charges from your processor accurate; what departments are utilizing linen well and where is assistance needed to reduce costs?  This step-by-step guide is most effective when the entire inventory team can participate.

Changing attitudes toward healthcare apparel
Addresses the changing focus of health care facilities toward textile products.
1 LL
Diversity of our population, the aging of America, and the impact that textiles have on healing will be addressed in this one-hour program impacting the purchase of healthcare apparel. What are the product selections for the ageing baby-boomers can this option decrease use of personal apparel, what role do textiles play in the healing process?

Head ‘em off at the pass! Reducing Linen Loss
Investigate opportunities to reduce linen loss.
1 LL
Where does all the linen go? Do any textiles remain in the system long enough to wear out? Reduce linen costs by identifying the ways that linen leaves the system, develop partnerships with key stake-holders, and identify solutions providing the best return on your investment.

HCAHPS and Impact on Linen Services
1 LL
Hospital Consumer Assessment of Healthcare Providers and Systems [HCAHPS] first surfaced in 2007, and in 2013 CMS will reward and penalize hospitals for performance with HCAHPS a significant measure in that process. Can textile services and quality impact a patient experience? This program will discuss:

Exchange Carts 101
1 LL
Are you a hospital facility considering utilizing an exchange cart system or a laundry operator considering adding linen distribution to your available service line for your customers? Learn how the exchange cart systems works, solutions to problems you may encounter, and how to utilize this service to create a win-win opportunity for you and your customer.

Outsourcing Linen Services
1 LL
For hospitals, LTC, and other healthcare facilities considering outsourcing laundry services… what does the facility need to know to make a well informed decision? How does the facility resolve problems and differences regarding service and/or products?

QA Program for Linen Distribution
1 LL
It’s no longer "enough” to provide a service. Service delivery and quality are expected when selecting a partner, especially with linen services. Is it time to take a look at your linen distribution program to determine how you can improve your operation? This is the perfect venue for you.

Improving Patient Outcomes - Linen's Role
1 LL
Understand healthcare bedding’s impact on patient outcomes (skin integrity, patient warming, fall prevention, safe patient handling and infection prevention) and opportunities to improve clinical outcomes.

Reusable Healthcare  Textiles - A Responsible Choice
1 LL
Explore product selection and use of reusable textiles including the cost of purchase versus replacement, environmental impact and clinical use.

Building a Successful Linen QA Program
1 LL
In today’s competitive environment it is of utmost importance to provide a high quality, hygienically clean product to the end user. Learn how to build a successful quality assurance performance improvement program targeted to patient health outcomes.

Maintenance and Utilization Practices for Patient Safety Devices
1 LL
Proper maintenance, handling and processing procedures for patient safety devices are necessary to provide the best infection prevention measures and durability of the product.

The Science of Fill Rates - a Technician Level Webinar
1 LL
When anxiety rises over whether enough linens will be available to meet the anticipated need, linens find their way to hiding places and hoarding begins. Then, less soiled linens make their way back to be processed and less clean linens are available for the next delivery. Learn your role in stopping the vicious cycle.

Maximizing Linen Distribution Methods
1 LL
Efficiency is a key to success in today’s healthcare climate. Explore the wide array of options for linen distribution and discover a few customized approaches that may help your organization minimize staffing necessary to complete this task.

Be Kind to My Linen. Your Budget Will Thank Me!
1 LL
Linen acquisition is a major investment for healthcare facilities and oftentimes the life of the investment is cut short when clinicians are uninformed about proper handling and best practices. Linen management staff and laundry personnel can impact the loss rate through regular education and awareness programs. This session will include ideas and techniques to spread the word and help identify opportunities to reduce losses.

Setting and Adjusting Par Levels:  It's PARamount to Meeting Needs
1 LL
Setting appropriate par levels are critical to ensure the right product, in the right amount are at the right place, at the right time. Doing so, will help you avoid shortages and will prevent you from supplying excess linen, which is costly. Participate in this session to learn about the factors that impact par levels, learn how to set par levels and when to adjust them.

Topics of Interest for General Managers

Ask the Experts - Part I: Productivity
1 LL

Get answers to your productivity questions, as well as tips from our elite panel of experts: Doug Vieldhouse, Bob Corfield, and Chip Malboeuf.

Managing from Afar
1 GM

Learn strategies for collaboration, problem solving, accountability and oversight for teams that work in remote locations. Presented by Jennifer Poage.

At Your Service! Creating a Customer Driven Culture
1 LL

Make your customers, customers for life by following these hot tips on providing proactive rather than reactive service. Presented by Robin Holmes.

Infection Control - Technician Level Session
1 LL
Laundry employees come into direct contact with bodily fluids and other contaminates on a daily basis. Protect yourself and your coworkers by vigilance to prevention measures and understanding modes of transmission. Working on the clean side? You may not be personally at risk, but your adherence to infection control procedures is imperative to ensure you do not contaminate the textiles you process.

The Role of Team Leaders and Supervisors
1 LL
Rising up the ranks to a team leader/supervisor comes with heightened responsibilities with production and quality assurance. The individual’s new role often includes management responsibilities over former peers. Gain a better understanding of supervisor responsibilities and decide if the management track is for you. Or, develop a greater appreciation for your counterpart turned supervisor’s obligations and understand how your working relationship must adjust.

Coaching Staff to Save Money and Protect Resources
1 LL
Engage your staff as the eyes and ears of your facility and teach them to identify maintenance issues, linen abuse, linen waste and other problems before they get out of hand. Eliminate the waste and combat potential problems to save money.

Proactive Customer Service
1 LL
Being proactive to customer needs will win major kudos for the service provided by you and your team. Whether your customers are internal or external, anticipating challenges, providing solutions and advising them on cost savings options is a great way to build a rapport and solidify relationships.

Topics of Interest for Laundry Processors

Parts are NOT Parts
The pros and cons of purchasing rebuilt, fabricated, and generic parts.
1 LL
Today’s economy is an incentive to scrutinize spending. However, avoiding equipment maintenance and repairs is often more costly in the long-run. But what are the alternatives if your equipment manufacturer is no longer in operation? What are the consequences of purchasing rebuilt, fabricated or generic parts?

Laundry Production Standards
Analyze laundry production standards and improve operational outcomes.
1 LL
Everyone is looking at their production data. But no matter where you are in that process, this one-hour presentation will provide insight into maximizing your outcomes. How to collect data; what is collected and tracked; identifying and overcoming barriers; how to improve production outcomes…all without compromising safety!

Infection Control on the "Clean Side” of the house
Measure to assure delivery of hygienically clean textiles.
1 LL
OSHA requires it! And recent studies bring to light concerns of not only producing a hygienic product but maintaining hygienic integrity to the bedside. What are the concerns on the clean side of the laundry operation and what steps can be taken to assure customers of that quality?

Ozone Efficiencies
A non-biased presentation on developing an RFP, proposal evaluation and successful installation of an ozone system.
1 LL
All ozone systems are not created equal, so how do laundry managers issue a request for bid; much less assess the bids? This session is NOT presented by an ozone company sales professional, but is provided as a non-biased approach to developing a RFP, evaluate the proposals, and provide guidance for an effective installation.

Bloodborne Pathogens Training for Laundry Personnel
A comprehensive BBP Training specific to laundry processing personnel.
1 LL
Are you in search of a low-cost training on bloodborne pathogens designed specifically for laundry personnel? This is it! Developed for basic level comprehension and ideal for all laundry personnel identified as "at risk for exposure to bloodborne pathogens” by your facility exposure determination.

The Wonderful World of Chemistry – Part I & Part II
A 2-part review of the laundry wash process.
1 LL
This two-part (1 hour each) presentation will follow the format of the CLLM Chemistry Chapter; yet purchase of a CLLM manual is not required. Individuals enrolled in the CLLM correspondence program will greatly benefit from this companion program. However, washfloor personnel will greatly benefit from the mechanics of washing, managing water quality, the role of alkaline builders, soaps and detergent, discussion on bleaching options as well as softeners, brighteners and soil removal.

MSDS: What, Where & How
Comprehensive look at the requirements for MSDS in laundries & changes proposed by OSHA.
1 LL
The OSHA hazard communication standard is to ensure that employers and employees are aware of the present/potential hazards at their place of employment and how to protect themselves. This standard requires employers communicate these hazards through the use of material safety data sheets (MSDS). This program will address OSHA’s proposed changes to standardize the MSDS reporting forms for ease of use, steps to assess your compliance with the standard, and the information in the MSDS that prescribe safety equipment and PPE according to the manufacturer.

Maximizing Tunnel Opportunities
1 LL
A tunnel washer is an excellent mechanism for optimizing efficiencies, but poor production doesn’t stop when the tunnel starts. This is an excellent program to help operations management focus on how to maximize the production and efficiency of tunnel technology.

PM for Laundry & Maintenance Engineer
1 LL
Preventative Maintenance is often a function that gets shoved to the bottom of the "to do” list. Does your PM program need revitalization or do you have the personnel but not the information on how to set up a sustaining PM program. This presentation will include:

Production Metrics – Creating a Productive Workforce
1 LL
Automation is wonderful but not a one-size fits all. This doesn’t negate the fact that every operation must be efficient to remain in business. In this program we will focus on maximizing the laundry workforce in a mid/moderately automated laundry.

The Packroom Process – Update 2012
1 LL
Whether you’re new to the packroom process, the packroom staff needs education and training specific to their jobs, or you want to know what’s new in products and techniques this session is a great opportunity to learn. Bring your packroom staff to the table and take this opportunity to learn, share, and discuss:

The Employee’s Role in HAIs
1 LL
The spread of Healthcare Acquired Infections (HAIs) is an essential element in a healthcare laundry. The focus on protecting employees is the key in soiled sort while attention to hand hygiene and clean surfaces is growing on the clean side. What are the elements that need to be addressed in every healthcare laundry?

Growing Your Business
1 LL
Would you like to develop new revenue streams for your facility? Gain valuable tips and direction on imperative analysis and be fully aware of the impact of the growth on your operations, ensure your risk is managed effectively and select the growth opportunity with the greatest return potential.

10 Things You Should Know Before Building or Renovating a Laundry
1 LL
Laundry design has a direct impact on your return on investment. Understand the importance of work flow and equipment layout in your facility.  Keep best practices in mind in the phase and consider the benefits of going green.

Upstream and Downstream, It All Comes Out in the Wash:  Greening Laundry Chemicals
1 LL
Mark Petruzzi of the Green Seal organization will present information about the new GS-51 standard which is a comprehensive benchmark for sustainability of over 20 categories of institutional laundry care products.  Green Seal’s sustainability standards for other types of cleaning products (e.g., janitorial) are widely cited in procurement requirements and rating systems, and purchasers are beginning to incorporate the new GS-51 standard for laundry care products.  Mark will provide some historical context for "green cleaning” and discuss how "green” chemicals represent the next step beyond water and energy measures in laundry operations.

The Clean Facility - A Technician Level Webinar
1 LL
A clean working environment not only makes for a more pleasant, safer, work day, it directly impacts the quality and integrity of your products, the durability of your equipment. Understand the significance and importance of your role in following cleaning procedures.

Common Offenders:  Dealing with Special Soils
1 LL
What do lipstick, blood, iodine, suntan oil, butter, tape, rust and grease have in common? If not properly treated when found on your linens, they leave a stain to remember them by. Learn how to identify and appropriately treat these special soils to best manage your bottom line.

Laundry and Linen Management for Hospitality Professionals
1 LL
Understand and employ practices that make your hotel's laundry operation more efficient and effective in producing quality laundered bedding, table linens and other textiles

Set Expectations, Track Results and Make an Impact on Your Bottom Line
1 LL
Fail to plan, and you plan to fail.  Learn the importance of industrial engineering standards, which indicate the capacity of your operations and provide the criteria for measuring and motivating employee performance.  Understand how creating standards throughout the plant allows you to compare various departments and determine their effect on the bottom line.  Recognize how standards help to plan – and adjust – production.  Discover the kind of analyses that are possible, using standards to evaluate personnel, equipment, and process flow.  Plan, and succeed!

Keep Rising Utility Costs at Bay
1 LL
Saving money starts with watching pennies because pennies add up to big bucks when utilities are concerned. Utilities within a laundry amass to 7-11% of the cost of operations. This session will inform you about how and what to track from your energy usage and provide some options to employ within your facility to save money.

Making Sense of the Tunnel
1 LL
Having the right equipment for your processing volume is essential for maximizing your business operations. Explore the functionality of a CBW system to determine whether it would be of benefit to acquire during your next equipment upgrade.

Green Conspiracy:  Saving the Environment Without Breaking Your Budget
1 LL
Laundry processors must be aware of their impact on the environment but how can you save the environment without losing money? This program will evaluate options, the ROI, and how to develop a Green Strategic Plan that works.

Analyzing ROI before you Build Buy or Expand
1 LL
Capital investments in equipment, automation and expansion may increase profitability and may produce a rapid return on investment if the right factors exist. However, they also may be an additional financial drain for your company if the proper analysis is not done and considered during the decision process. Learn how to make purchasing decisions with confidence through payback analysis and ROI calculations.

PM:  It's All In the Planning
1 LL
60% of all Maintenance Programs should be preventative. Having a solid plan in place will improve productivity by decreasing downtime and create a safer working environment, and improve the lifetime of your equipment. This session will teach you the essential components of a preventative maintenance program.